This Privacy Policy describes how Cellissimo! collects, uses, and discloses your Personal Information when you visit or make a purchase from this Site.

Please call us on (03) 9816 9910 if you have any further questions.

 

Collecting Personal Information

When you visit Cellissimo! we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: To load the Site accurately for you, and to perform analytics on site usage to optimise our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. 
• Disclosure for a business purpose: Shared with our processor Shopify. 

Order information

• Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
• Purpose of collection: To provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Shared with our processor Shopify and our shipping company. 

Customer support information

• Examples of Personal Information collected: Name, Billing Address, Shipping Address, Email, Phone number, and Payment Information when relevant. 
• Purpose of collection: To provide customer support.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Shopify, Freight Company. 
• Marketing: If you, the customer requests, we will collect your email and or address and or phone number for relevant marketing. This can be terminated at any time at your request. 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies in order to provide you with our products and services, to optimise your experience and to deliver a high level of customer service. 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, or for any other questions, please call us on (03) 9816 9910 or email us at info@cellissimo.com.au if you have any further questions. 

Cellissimo!

1353 Burke Road, Kew, VIC 3101.